You can request deletion of your viVO account and associated data at any time, whether or not the app is still installed. Deletion is permanent and cannot be undone.
Open viVO, go to the Profile tab, and choose Delete account. Confirm, and deletion starts immediately.
Email support@cre8ivelabs.ai with the subject "Deletion Request" from the email address on your viVO account. We verify your identity using information associated with your account, and an authorized agent may submit a request on your behalf with proof of authority.
Email a deletion requestUpon a verified request, information containing personal identifiers, including recordings, unredacted chat histories, camera-derived data, and demographic identifiers, is permanently purged from active production systems within 60 days, and from backup and archived systems within 6 months. Biometric information follows the stricter destruction schedule in Section 8 of the Privacy Policy.
If your account is connected to a healthcare provider, records already delivered to your provider are part of your medical record and are retained by your provider under their own legal obligations; your provider has a 30-day export window inside the 60-day period. We retain information only where required by law, medical record retention requirements, or a legal hold.
See the viVO Privacy Policy (Section 9) for full detail.
Puede solicitar la eliminación de su cuenta de viVO y de los datos asociados en cualquier momento, tenga o no la aplicación instalada. La eliminación es permanente y no se puede deshacer.
Abra viVO, vaya a la pestaña de Perfil y elija Eliminar cuenta.
Escriba a support@cre8ivelabs.ai con el asunto "Deletion Request" desde el correo asociado a su cuenta de viVO.
La información con identificadores personales se purga de los sistemas activos dentro de 60 días y de los respaldos dentro de 6 meses. La información biométrica sigue el calendario más estricto de la Sección 8 de la Política de Privacidad. Si su cuenta está conectada a un proveedor de salud, los registros ya entregados a su proveedor permanecen en su expediente médico bajo las obligaciones propias del proveedor.